Return and Refund Policy

At DVLA Documents, customer satisfaction is our top priority. We are committed to providing high-quality services and ensuring that you have a smooth and reliable experience. Our Return and Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting a refund or return of services. Please read this policy carefully to understand your rights and our obligations regarding returns and refunds.

Eligibility for Refunds

We offer refunds under specific conditions, as outlined below:

1. Service Not Provided or Failed Delivery:
   If we are unable to deliver the service as promised, or if the documents or services you ordered are not provided within the agreed timeframe, you are eligible for a full refund.

2. Incorrect or Incomplete Services:
   If the document(s) or service(s) delivered do not match your order details or contain incorrect information due to errors on our part, you may request a correction or a full refund.

3. Order Cancellation by Client:
   You may cancel your order within 24 hours of making the payment. Cancellations made within this period will receive a full refund, provided that the service process has not commenced. Once the service has started, we reserve the right to deduct a processing fee from the refund amount.

4. Change of Mind:
   If you change your mind about using our services after making a payment but before the service has begun, we will issue a refund minus a small administrative fee. Please note that refunds for change-of-mind cancellations are not available once the service process has started.

5. Duplicate Payment:
   If you accidentally make a duplicate payment for the same service, we will refund the duplicate amount after verifying the transaction.

Non-Refundable Situations

Refunds are not provided under the following circumstances:

1. Services Already Rendered:
   If we have successfully provided the service as agreed upon, refunds will not be issued. This includes services where documents have been processed, delivered, or shipped to the client.

2. Customer Error:
   Refunds will not be provided if incorrect or incomplete information was supplied by the customer, resulting in errors in the document or service provided.

3. Unsuccessful Application Due to Customer Actions:
   If the failure to obtain the requested document is due to the customer’s own actions (e.g., failing to provide required information or documents), no refund will be issued.

4. Force Majeure or External Factors Beyond Our Control:
   Refunds are not applicable if the service failure or delay is due to factors beyond our control, such as changes in government regulations, natural disasters, or other force majeure events.

Refund Process

To request a refund, please follow these steps:

1. Submit a Refund Request:
   Send an email to our customer support team at support@dvlaukdocuments.com with the subject line “Refund Request.” Include your order number, the reason for the refund request, and any relevant supporting documentation.

2. Review and Approval:
   Our support team will review your request and respond within 3-5 business days. We may contact you for additional information or clarification if needed.

3. Refund Issuance:
   If your refund request is approved, we will process the refund using the original payment method. Depending on your bank or payment provider, it may take 5-10 business days for the refunded amount to appear in your account.

Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, or if you would like assistance with a refund request, please feel free to reach out to us